ADSR Policy and Procedure Refresh

ADSR is an NDIS provider. We have all the required policies and procedures in place to pass the audit however, as feedback is received, we are noticing there are a few gaps that could be easily resolved by rolling out a procedure. I do not have the time to jump onto them in real-time and they often get missed and the incident repeats. Hoping to link up with a provider who can turn my wish list into a reality. Examples of Procedures I am looking for :

Out of office procedure for leaders
Late cancellation by participants
Handovers

etc. attached is an example of one of our existing documents, we would like it to look and feel this way.