Develop BPO/Call center Business Plan

Looking for a BPO/Call Center Expert that would help develop a business plan for a BPO/Call Center in Serbia.

Ideal requirements to be included:

- Step by Step implementation timeline
- Organization Structure
- IT Infrastructure and Framework
- Software and Equipment
- Certifications
- Startup Costs
- Client On-Boarding
- Recruiting and Training

Please feel free to reach out if you believe you would be able to help.

Thank you