Comprehensive Business Plan for Courier Company

We are currently in the process of establishing a licensed courier company in Mauritius and are seeking a qualified consultant or firm to assist us with the drafting of a comprehensive business plan. This document will serve as a foundation for internal operations, financial forecasting, investor engagement, and regulatory licensing (including submission to the Information and Communication Technologies Authority – ICTA, and Mauritius Revenue Authority – MRA).

We are therefore requesting a formal quotation for the preparation of a detailed business plan that includes but is not limited to the following components:

Scope of the Business Plan
Executive Summary

Company vision and mission

Overview of services (e-commerce parcel delivery, express document delivery, last-mile logistics, etc.)

Company Description

Business model

Ownership structure

Legal requirements and licenses in Mauritius

Market Analysis

Courier and logistics industry overview in Mauritius

Competitive landscape (existing players)

Market demand for local and cross-border courier services

Target segments (B2B, B2C, government, e-commerce platforms)

Services and Operational Model

Types of delivery services (same-day, next-day, international last-mile, COD)

Delivery zones and service coverage

Customer acquisition and retention strategy

Technology & Infrastructure

Mobile app and web platform features

Customer login & tracking

Merchant dashboard

Live tracking with GPS integration

Delivery status updates (SMS, email, push)

Backend admin portal (for dispatch, route optimization, rider performance, invoicing, etc.)

API integration with e-commerce websites and payment gateways

Human Resource Planning

Estimated staffing requirements for Phase 1 (Year 1)

Delivery riders

Hub/warehouse staff

Customer support

Operations management

IT & admin staff

Organizational structure chart

Assets & Equipment List

Delivery motorcycles and vans

Uniforms and safety equipment

Handheld scanners or delivery confirmation devices

Packaging and labeling equipment

Warehouse racking, sortation tables, CCTV systems

Office & Warehouse Setup

Size and location requirements

Layout recommendation (for operations hub)

Sales & Marketing Strategy

Branding & promotion plan

Merchant onboarding process

Partnership approach with e-commerce platforms and SMEs

Financial Projections (3–5 Years)

Startup capital estimation (CAPEX & OPEX)

Cash flow forecast

Revenue projections (based on delivery volume assumptions)

Break-even analysis

Return on Investment (ROI)

Risk Analysis and Mitigation Plan

Operational, financial, legal, and reputational risks

Implementation Roadmap

Timeline for licensing, setup, recruitment, pilot launch, and scale-up.

BUT SHOULD NOT BE LIMITED TO THE ABIVE!!!