KPI-Focused BI Dashboard Build

Job ID: 40318129

Budget: $250 – $750 USD

I need an interactive BI dashboard that tracks key performance indicators (KPIs) for our team. The priority is clear:

• Purpose: Track key performance indicators (KPIs).
• KPI Categories: Operational KPIs and Customer KPIs.
• Customer Metrics: Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Retention Rate.

All design notes and a preliminary visual reference are available here: https://boil-hazy-69267954.figma.site/. Please review this link before drafting your proposal.

Scope of work
1. Build a polished, easy-to-navigate dashboard in the BI platform you prefer (Power BI, Tableau, Looker, or similar).
2. Create a clean data model and transformation layer so the dashboard refreshes automatically from our existing databases.
3. Include drill-down views for each KPI category and role-based filtering for stakeholders.
4. Provide a brief user guide or Loom walkthrough on updating data sources and modifying visuals.
5. Deliver all source files or workspace access for ongoing in-house maintenance.

When you reply, outline:
• The BI tool you plan to use.
• Estimated timeline and milestones.
• Relevant examples of dashboards you’ve delivered recently.

Clear, timely communication and the ability to start within the next week are important to me. I look forward to reviewing your proposal.