organisational customer service assessment help

I need help with Management of organisational customer service. It needs various tasks
develop a customer service plan for the simulated business
use info provided to address customer service issues
• monitoring customer service team performance to identify causes of customer service shortfalls
• addressing a complex customer complaint
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I need completed :
• Record of standards, budget and timelines
• Selection of three ideas with justification
• Customer service charter and plan
• Customer support policy
• Record keeping policy
• Email report to the board
• Email to address the Yore Mine Co' complaint
• Observation checklist (Role-Play Task 2.2. c) )
• Record of the outcome of the meeting with