IT Service Management Guru needed

I am seeking an IT Service Management Guru to assist me with understanding how the organisation manages their application lifecycles current and develop a future state with roadmap. The main focus is on understanding the ITIL framework and its processes. The desired outcome of this project is to successfully implement the new software and improve overall IT Service Management.

Ideal skills and experience for this job include:

- Expertise in ITIL framework and its processes
- Business process mapping
- Strong understanding of IT Service Management
- Experience in implementing new IT Service Management Software
- Familiarity with Agile methodology
- Strong problem-solving and analytical skills
- Excellent communication and collaboration skills
-Experience in management consulting and documentation

Deliverables
1. Questions that need to be asked to the organisation to draft document
2. Document describing the current and future state and recommendations
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Note-
1. You will have to sign an NDA, and I will provide the data that is needed to document.
2. This is a 4-6 week assignment and paid by hour via timesheets