In-Person Customer Service Training - 07/01/2026 06:47 EST
Budget: $250 – $750 USD
Our front-line staff need a practical refresh on how to delight customers, handle complaints with empathy, and communicate with confidence. I want an experienced trainer to come on-site and run an engaging, face-to-face programme that blends short theory bursts with plenty of role-plays, simulations, and real-life case studies drawn from our own service environment.
What I have in mind
• A one-day or two-half-day classroom session held at our office.
• Clear, step-by-step coverage of service mindset, active listening, positive language, problem-solving, and recovery techniques.
• Interactive activities rather than lecture-style delivery so participants stay involved and can immediately practise new skills.
• All supporting materials—slides, participant workbooks, quick-reference job aids—provided in soft-copy and printable format.
• A short pre- and post-training assessment so we can measure the impact and identify any follow-up coaching needs.
Acceptance criteria
• Training delivered on the agreed date at our premises.
• Materials handed over no later than 48 hours before the session.
• Post-training report summarising attendance, scores, and observations submitted within five working days.
If you have a proven track record in customer service facilitation and enjoy energising a room, let’s talk about tailoring the agenda to our specific industry and scheduling the session.
What I have in mind
• A one-day or two-half-day classroom session held at our office.
• Clear, step-by-step coverage of service mindset, active listening, positive language, problem-solving, and recovery techniques.
• Interactive activities rather than lecture-style delivery so participants stay involved and can immediately practise new skills.
• All supporting materials—slides, participant workbooks, quick-reference job aids—provided in soft-copy and printable format.
• A short pre- and post-training assessment so we can measure the impact and identify any follow-up coaching needs.
Acceptance criteria
• Training delivered on the agreed date at our premises.
• Materials handed over no later than 48 hours before the session.
• Post-training report summarising attendance, scores, and observations submitted within five working days.
If you have a proven track record in customer service facilitation and enjoy energising a room, let’s talk about tailoring the agenda to our specific industry and scheduling the session.