NPS Impact Analysis on Travel Booking

Job ID: 38486559

Budget: £150 – £300 GBP

I'm seeking an expert in multivariate analysis to evaluate the impact of various aspects of the travel booking customer journey on our Net Promoter Score (NPS).

Key Details:
- Data Type: The primary data set for analysis will be customer survey responses collected during the post-travel period.
- Customer Journey Phase: We are interested in a comprehensive analysis spanning from the booking phase through to the travel experience itself.
- Specific Metrics: The main focus will be on customer satisfaction scores, derived from the survey responses.

There is 1 output variable - NPS
And 18 input variables.

Ideal candidates for this project should have:
- Proficiency in statistical analysis and data interpretation.
- Experience working with customer survey data within the travel industry is a plus.
- Ability to deliver clear and actionable insights that can help improve our NPS.

Expected output
- Statistical model for multivariable analysis
- Powerpoint slides presenting output
- Call to walk through analysis and output

Your expertise in this area will be invaluable in helping us understand how different elements of the travel booking process impact our customers' likelihood to recommend us to others.