Global HR Shared Services Benchmarking
Budget: $250 – $750 USD
HR Shared Services – Operating Model Benchmark Scope
1. Purpose of the Benchmark
To benchmark and evaluate HR Shared Services (HRSS) operating models used by leading global, multi-business organizations to identify the most effective, scalable, and governance-aligned model suitable for a geographically dispersed group.
2. Operating Model Archetypes
Benchmark different HRSS structures including Global Single SSC, Regional Hub-and-Spoke, Federated Shared Services, and Hybrid models, assessing suitability by business complexity and geographic spread.
3. HR Accountability & Ownership Model
Assess how responsibilities are split between HR Shared Services, HR Business Partners, and Centers of Expertise, with focus on RACI clarity, decision rights, and reduction of duplication.
4. HR Shared Services Organizational Structure
Review discipline-based vs process-based HRSS structures, layering, span of control, and role standardization across regions and businesses.
5. Centralisation vs Local Retention Logic
Benchmark criteria used globally to determine which activities are centralized, regionalized, or retained in-country, considering regulatory, language, and volume-related factors.
6. Service Delivery Interaction Model
Evaluate tiered service delivery models (Tier 0–3), use of single front-door platforms, regional queues, and escalation mechanisms.
7. Geographic Delivery Strategy
Assess onshore, nearshore, offshore, and multi-location delivery models, focusing on resilience, scalability, and business proximity rather than cost.
8. Governance & Decision-Making Framework
Benchmark governance structures including reporting lines, policy authority, service change approvals, and escalation to Group HR / CHRO.
9. Scalability & M&A Readiness
Assess how HRSS operating models support rapid onboarding of new countries, subsidiaries, and post-merger integration with minimal redesign.
10. Benchmark Outputs
Define recommended HRSS target operating model, service ownership principles, structural design, governance framework, and phased evolution roadmap.
1. Purpose of the Benchmark
To benchmark and evaluate HR Shared Services (HRSS) operating models used by leading global, multi-business organizations to identify the most effective, scalable, and governance-aligned model suitable for a geographically dispersed group.
2. Operating Model Archetypes
Benchmark different HRSS structures including Global Single SSC, Regional Hub-and-Spoke, Federated Shared Services, and Hybrid models, assessing suitability by business complexity and geographic spread.
3. HR Accountability & Ownership Model
Assess how responsibilities are split between HR Shared Services, HR Business Partners, and Centers of Expertise, with focus on RACI clarity, decision rights, and reduction of duplication.
4. HR Shared Services Organizational Structure
Review discipline-based vs process-based HRSS structures, layering, span of control, and role standardization across regions and businesses.
5. Centralisation vs Local Retention Logic
Benchmark criteria used globally to determine which activities are centralized, regionalized, or retained in-country, considering regulatory, language, and volume-related factors.
6. Service Delivery Interaction Model
Evaluate tiered service delivery models (Tier 0–3), use of single front-door platforms, regional queues, and escalation mechanisms.
7. Geographic Delivery Strategy
Assess onshore, nearshore, offshore, and multi-location delivery models, focusing on resilience, scalability, and business proximity rather than cost.
8. Governance & Decision-Making Framework
Benchmark governance structures including reporting lines, policy authority, service change approvals, and escalation to Group HR / CHRO.
9. Scalability & M&A Readiness
Assess how HRSS operating models support rapid onboarding of new countries, subsidiaries, and post-merger integration with minimal redesign.
10. Benchmark Outputs
Define recommended HRSS target operating model, service ownership principles, structural design, governance framework, and phased evolution roadmap.