Customer Success QBR With benchmarking/data points 7 slides generic company call it Xtreme Torque
Budget: $30 – $250 USD
I need a Customer Success Quarterly Business Review example.. nothing to elaborate. I want a deck with the top 7 customer metrics 7 SLIDES.. and Intro slide -Customer Success Manager QBR- Google slides is fine business themes ,, clean bright ..
1: Customer churn % Show how many customers I have at end of the month and previous month. show logo churn % (graph or pie chart)
2: MRR Churn% Using same weekly 30 day rolling avg as above; this show revenue churn from different upsells, addon's, plans, it measures total MRR at end of previous month. This will show how much revenue you have lost total including expansion revenue. (graphic)
3.Net MRR Churn% shows the Net MRR churn % overall revenue churn on monthly basis.. are people sticking around using the product or service. (graphic or chart)
4. Expansion MRR percentage. Over life time of account LTV, how much additional revenue (expansion)was gained. Started with a 50.00 plan and went to 500.00 etc.. so show what expansion revenue is occurring month to month. (graph Chart)
5.NPS score NET PROMOTER SCORE Measure how many customers our promoters and happy with product, experience, support. Example: How likely are you to recommend our company to a friend or colleague -score of 1-10 numbers 9-10 are promoters 1-6 detractors 7-8 neutrals. Show NPS score % like 55% 60% etc. (graph or chart)
6. Customer Satisfaction Score, CSAT after post support interaction or a interaction with company ask a quick question; on a 5 star level how satisfied are you with your customer support experience. Show (graphic)
7. CES score; customer experience score- show how did we do with a onboarding, activation, adding a module or integration. This slide should show the CES score, feedback score of 1-5 effort -1 is a lot of effort to get it done and 5 is little effort to complete it. Example of what it is; when you added that financial integration what was the feedback what was the CES score, ces score is monitoring the experience so the company can get feedback.
1: Customer churn % Show how many customers I have at end of the month and previous month. show logo churn % (graph or pie chart)
2: MRR Churn% Using same weekly 30 day rolling avg as above; this show revenue churn from different upsells, addon's, plans, it measures total MRR at end of previous month. This will show how much revenue you have lost total including expansion revenue. (graphic)
3.Net MRR Churn% shows the Net MRR churn % overall revenue churn on monthly basis.. are people sticking around using the product or service. (graphic or chart)
4. Expansion MRR percentage. Over life time of account LTV, how much additional revenue (expansion)was gained. Started with a 50.00 plan and went to 500.00 etc.. so show what expansion revenue is occurring month to month. (graph Chart)
5.NPS score NET PROMOTER SCORE Measure how many customers our promoters and happy with product, experience, support. Example: How likely are you to recommend our company to a friend or colleague -score of 1-10 numbers 9-10 are promoters 1-6 detractors 7-8 neutrals. Show NPS score % like 55% 60% etc. (graph or chart)
6. Customer Satisfaction Score, CSAT after post support interaction or a interaction with company ask a quick question; on a 5 star level how satisfied are you with your customer support experience. Show (graphic)
7. CES score; customer experience score- show how did we do with a onboarding, activation, adding a module or integration. This slide should show the CES score, feedback score of 1-5 effort -1 is a lot of effort to get it done and 5 is little effort to complete it. Example of what it is; when you added that financial integration what was the feedback what was the CES score, ces score is monitoring the experience so the company can get feedback.