Customer Retention Strategy Development

I need a comprehensive business development plan focused on customer retention for my retail business. The plan should specifically incorporate customer feedback systems.

Key requirements:
- Strategies to gather and analyze customer feedback
- Recommendations on how to implement feedback for improving customer experience
- Metrics to measure the effectiveness of the customer feedback system

Ideal Skills & Experience:
- Experience in business development, specifically in the retail sector
- Strong understanding of customer feedback systems
- Analytical skills to measure and interpret customer feedback data
- Proven track record in enhancing customer retention