Creating Event Management Company's Strategic Plan

I'm looking for a strategic business consultant to help my company improve its operational efficiency and overall outcomes.

Company brief:
An event management company currently focused on internal communication events but looking to expand its offering to manage corporate and public events of all types and sizes. We are focused on creating unforgettable visitor experiences, and that is what sets us apart from other event management companies in the market.

Key Areas to Address:
- Customer service: We're currently at a good standard but I'm looking to enhance this further.
- Productivity: We aim to increase our overall productivity as a company.
- Communication: I want to ensure that all internal and external communication is streamlined.
- Setting KPIs: I'm looking for someone who can help us define clear and measurable KPIs for our team.
- Mission and Vision: I need assistance in refining and communicating our company's mission and vision.
- Annual & 5-year Goals: I need assistance defining the company's goals.

Ideal Skills and Experience:
- Proven experience in strategic consultancy
- Strong background in operational efficiency improvement
- Excellent communication skills
- Experience in setting and monitoring KPIs
- Previous work with customer service enhancement is a plus.

Looking forward to your proposals. Thank you.