Company-Wide SOP Development

Job ID: 40272737

Budget: ₹1,500 – ₹12,500 INR

Hello,

We are looking for a highly experienced SOP Consultant / Business Process Architect who can design a complete, department-wise SOP system from ground level to top management for our company.

This is not a basic documentation job.
We need a structured, implementation-ready, scalable system.

Scope of Work (Very Important)

You will be responsible for creating SOPs for ALL departments, including:

Pathology & Diagnostics Division

Lab Operations

Sample Collection Process

Reporting Workflow

Technician Roles

Quality Control

NABL/Compliance Process (if applicable)

Patient Handling SOP

Media & Marketing Division

Lead Generation

Digital Ads SOP

Funnel Structure

CRM Process

Podcast / Media PR Process

Content Team Workflow

Client Onboarding SOP

Institution / Education Division

Admission Funnel

University Tie-ups

Counseling Process

Student Documentation

Commission Structure

Follow-up System

Reporting & Conversion SOP

HR Department

Hiring SOP

Interview Process

Offer Letter Process

Attendance System

Salary Structure

Incentive Structure

Exit Process

Most Important Requirement:

You have to create SOPs for:
4th Class Staff (Ground Level Employees)
Field Executives
Tele-callers
Managers
Department Heads
Directors / Top Management

From 0 level to Top hierarchy — every position must have:

Clear Role & Responsibility

Daily Task List

Reporting Structure

KPI Matrix

Approval Authority

Escalation System

Accountability Framework

Deliverables:

Complete SOP Manual (Department-wise)

Organizational Structure Chart

Role Hierarchy Map

KPI & Performance Tracking Sheet

Reporting Format Templates

Approval Matrix

Workflow Diagrams

Process Flow Charts

Hiring Structure Recommendation

Objective:

We want to build a system-driven company where:

No dependency on individuals

Every department runs on process

Clear accountability

Measurable growth

Scalable structure

Ideal Candidate:

Experience in SOP creation for Healthcare / Education / Media / Sales industry

Strong understanding of operational systems

Experience with CRM & Funnel models

Worked with startups scaling to structured companies

Can conduct process interviews and build real systems