Business Analyst -- 2

We are banking automation service organisation in Mumbai. We sell and do the after sales service of banking automation products. Our business processes include customer ticket management, attending to breakdown and preventive maintenance calls, Service billing and payment collection. We are a team of 200 employees with more than half being the field engineers. We have a customer helpdesk, warehouse and back office. We need to document the processes, monitor process implementation, identify gaps, reasons for the gaps and suggest solutions.