Associate Director, Project Management/Data Analyst
Budget: $10 – $30 USD
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities/Skillset:
Business Analyst with background in process documentation
Project management
Automation and process re-engineering
Business:
Maintain good working relationships with stakeholders and across teams from IMO, Hub and frontline
Undertake ad-hoc duties and when delegated by Line Manager
Processes:
Lead business analysis for clearly identifying requirements and translating them into tangible outcomes
Analyse processes and activities to identify and drive process efficiencies and automation across IMO
Mitigating and resolving risks and issues which may impair delivery
Understanding of Client Onboarding and Servicing lifecycle and front to back functions
Develop documentation for automation initiatives
Create End-to-End process maps and Value Stream Maps (VSM) for identifying strategic priorities for further improvements in key processes
Conduct data analysis to derive and track the automation or initiative benefits to the bank
Ability to engage with business stakeholders and find creative solutions to complex BAU issues.
Ability to independently work with the business stakeholders/ request providers to understand the project scope and requirements and translate them into work breakdown structure as part of the project deliverables
Ability to support and coordinate user acceptance testing (UAT), liaise with technology teams to ensure deliverables are tracked to actual requirements.
Support the requirements and delivery of change initiatives / enhancements for IMO globally
Engage with stakeholders across countries globally on requirements and deliverables.
Strategy:
Supports and contribute to a consultative, collaborative, and risk-based approach towards addressing identified risk issues
Support the development of a culture of open and transparent engagement across teams
Facilitate a “zero operational loss” and “first time right” culture by servicing as a subject matter expert in areas of responsibility.
People and Talent:
Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
Develop and implement a personal learning plan with team manager, to attain necessary competencies
Successfully complete milestones as laid out in implemented personal learning plan.
Risk Management:
Ensure a full understanding of the risk and control environment in area of responsibility
Channel relevant risks, issues, and escalations to the correct forums on a timely basis; provide risk control and process owners the relevant information to facilitate decision-making and risk management
Support the development of a compliance culture, undertake compliance monitoring through the Operational Risk Framework
Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
Ensure all activities are done in line with the laid down Departmental Operating Instructions (DOI) / Roles & Responsibilities and other procedures that are rolled out from time to time. Report any deviation (if any) to appropriate authorities and obtain proper dispensations.
Ensure all internal policies and procedures are implemented with the group policies, local legal and regularity guidelines.
Governance
Deliver effective governance, oversight and controls in the team and, if necessary, oversee changes in these areas.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities/Skillset:
Business Analyst with background in process documentation
Project management
Automation and process re-engineering
Business:
Maintain good working relationships with stakeholders and across teams from IMO, Hub and frontline
Undertake ad-hoc duties and when delegated by Line Manager
Processes:
Lead business analysis for clearly identifying requirements and translating them into tangible outcomes
Analyse processes and activities to identify and drive process efficiencies and automation across IMO
Mitigating and resolving risks and issues which may impair delivery
Understanding of Client Onboarding and Servicing lifecycle and front to back functions
Develop documentation for automation initiatives
Create End-to-End process maps and Value Stream Maps (VSM) for identifying strategic priorities for further improvements in key processes
Conduct data analysis to derive and track the automation or initiative benefits to the bank
Ability to engage with business stakeholders and find creative solutions to complex BAU issues.
Ability to independently work with the business stakeholders/ request providers to understand the project scope and requirements and translate them into work breakdown structure as part of the project deliverables
Ability to support and coordinate user acceptance testing (UAT), liaise with technology teams to ensure deliverables are tracked to actual requirements.
Support the requirements and delivery of change initiatives / enhancements for IMO globally
Engage with stakeholders across countries globally on requirements and deliverables.
Strategy:
Supports and contribute to a consultative, collaborative, and risk-based approach towards addressing identified risk issues
Support the development of a culture of open and transparent engagement across teams
Facilitate a “zero operational loss” and “first time right” culture by servicing as a subject matter expert in areas of responsibility.
People and Talent:
Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
Develop and implement a personal learning plan with team manager, to attain necessary competencies
Successfully complete milestones as laid out in implemented personal learning plan.
Risk Management:
Ensure a full understanding of the risk and control environment in area of responsibility
Channel relevant risks, issues, and escalations to the correct forums on a timely basis; provide risk control and process owners the relevant information to facilitate decision-making and risk management
Support the development of a compliance culture, undertake compliance monitoring through the Operational Risk Framework
Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
Ensure all activities are done in line with the laid down Departmental Operating Instructions (DOI) / Roles & Responsibilities and other procedures that are rolled out from time to time. Report any deviation (if any) to appropriate authorities and obtain proper dispensations.
Ensure all internal policies and procedures are implemented with the group policies, local legal and regularity guidelines.
Governance
Deliver effective governance, oversight and controls in the team and, if necessary, oversee changes in these areas.