WhatsApp Customer Service Support
Budget: ₹750 – ₹1,250 INR
I’m looking for a flexible, detail-oriented agent to become the first point of contact for customers who reach us on WhatsApp. Almost every inquiry you’ll handle is about product information for our physical goods, with an emphasis on explaining specific features clearly and accurately.
What the role involves
• Monitor the company WhatsApp account during agreed hours and reply to each message within minutes.
• Provide concise, friendly explanations of product features, linking customers to photos, PDFs, or web pages when needed.
• Keep a simple interaction log in Google Sheets so our sales team can track follow-ups.
• Flag any unusual questions, complaints, or potential bulk orders so I can step in quickly.
Success looks like
• Consistently polite, error-free messages that match our brand tone.
• A tidy spreadsheet record for every chat, including customer name, question, and resolution.
• Response time that stays under five minutes during your shift.
You’ll thrive here if you already sell or promote products through chat apps, enjoy helping people understand how a product works, and can juggle several conversations at once without losing warmth or accuracy. If that sounds like you, let’s talk and set up a short trial shift.
What the role involves
• Monitor the company WhatsApp account during agreed hours and reply to each message within minutes.
• Provide concise, friendly explanations of product features, linking customers to photos, PDFs, or web pages when needed.
• Keep a simple interaction log in Google Sheets so our sales team can track follow-ups.
• Flag any unusual questions, complaints, or potential bulk orders so I can step in quickly.
Success looks like
• Consistently polite, error-free messages that match our brand tone.
• A tidy spreadsheet record for every chat, including customer name, question, and resolution.
• Response time that stays under five minutes during your shift.
You’ll thrive here if you already sell or promote products through chat apps, enjoy helping people understand how a product works, and can juggle several conversations at once without losing warmth or accuracy. If that sounds like you, let’s talk and set up a short trial shift.