Casual Tokopedia Chat Support
Budget: $15 – $25 USD
I run an online store on Tokopedia and need someone who can jump in and handle all incoming customer chats in a relaxed, friendly manner that still answers questions clearly and drives sales. You’ll be the voice customers hear first, so quick, accurate responses are vital, but the tone must stay santai—think helpful friend rather than corporate rep.
Your day-to-day is simple: monitor our Tokopedia inbox, respond to product inquiries, confirm stock or shipping details, and gently guide shoppers toward checkout when appropriate. All chats happen inside Tokopedia’s native system, so familiarity with its seller dashboard will help you get up to speed faster.
When you apply, show me examples of past work where you managed customer conversations or social media DMs for e-commerce brands; I’m especially interested in proof that you can keep the chat light while still closing a sale. A brief rundown of the results you achieved (higher response rate, better conversion, happier buyers, etc.) will move you to the top of the list.
I’ll provide product info, FAQs, and any promo details you might need. From there, the goal is straightforward: answer quickly, stay on brand, and make sure every shopper leaves the chat feeling confident to buy.
Your day-to-day is simple: monitor our Tokopedia inbox, respond to product inquiries, confirm stock or shipping details, and gently guide shoppers toward checkout when appropriate. All chats happen inside Tokopedia’s native system, so familiarity with its seller dashboard will help you get up to speed faster.
When you apply, show me examples of past work where you managed customer conversations or social media DMs for e-commerce brands; I’m especially interested in proof that you can keep the chat light while still closing a sale. A brief rundown of the results you achieved (higher response rate, better conversion, happier buyers, etc.) will move you to the top of the list.
I’ll provide product info, FAQs, and any promo details you might need. From there, the goal is straightforward: answer quickly, stay on brand, and make sure every shopper leaves the chat feeling confident to buy.