Service Delivery Coordinator - Bhubaneswar, India

We (freelancer.com) have an exciting opportunity for an experienced "Service Delivery Coordinator" to join our team and be part of this amazing project during an amazing growth period

*************************Should be located in Bhubaneswar*************************

Perks
- Pay per day - 1000/day
- Weekly pay
- FULL TIME Freelancing
- 6 days work week
- Work from home

Role Title:
Service Delivery Coordinator

Roles and Responsibilities:
- Allocating and managing daily assignment of work orders and field service resources
- Coordinating the onboarding and training of field service resources
- Outbound calls to customers to obtain further information and/or to identify customer satisfaction
- Delivering a high level of customer service through day-to-day interaction with the field team
- Ensuring performance metrics are met

Requirements:
- Experience in a scheduling/dispatching or a similar role is a MUST
- Experience in a fast-paced/high volume, customer-centric working environment essential
- Experience with MS Office
- High accuracy, and attention to detail
- Ability to learn and follow process flows
- Effective time management and organizational skills
- Outstanding customer and team engagement capabilities to communicate across all levels
- Should be available to work 6 days a week.