Customer Support / Virtual Assistant

Job Description:

Candidates should live in Europe (all European countries), North America (US or Canada) and / or South America (Argentina, Colombia, Paraguay, Uruguay or Mexico).


We are seeking a dedicated Customer Support team to oversee our portfolio . The Customer Support will be responsible for guest communication, property maintenance
coordination, and ensuring exceptional guest experiences. The ideal candidate will have strong communication
skills, attention to detail, and a passion for hospitality.
Responsibilities:
Manage guest inquiries, reservations, and check-ins/check-outs.
Coordinate cleaning and maintenance schedules with vendors.
Conduct property inspections and ensure units are clean and well-maintained.
Address guest issues and inquiries promptly and professionally.
Monitor property performance and implement strategies to optimize occupancy and revenue.
Requirements:
Previous experience in property management or hospitality.
Excellent communication and customer service skills.
Ability to multitask and prioritize tasks effectively.
Knowledge of local regulations and short-term rental industry trends.
Proficiency with property management software is a plus.