Customer Support Call & WhatsApp

Company / Website:
LoanSathi
Website: loansathi.in

Job Description:
LoanSathi (loansathi.in) is hiring Male & Female candidates for Calling and WhatsApp Management work.
This is a safe, genuine and long-term job opportunity with complete training support.

Job Responsibilities:
- Handle customer calls related to loan enquiries
- Manage WhatsApp chats and customer follow-ups
- Share basic loan information with customers
- Coordinate with internal team for updates
- Maintain simple daily work reports

Salary Package:
₹10,000 – ₹15,000 per month + Incentives

Working Hours:
8–9 hours daily

Work Mode:
Flexible – Work From Home / Office

Eligibility Criteria:
- Freshers & Experienced both can apply
- Basic communication skills required
- Smartphone & internet required
- Basic knowledge of WhatsApp usage

Training:
Complete training support provided by LoanSathi team

Office Location (Optional):
Swarajpuri Road, Gaya

How to Apply:
Interested candidates can directly contact on WhatsApp:

.
You will become the first point of contact for our LoanSathi customers, handling both voice calls and WhatsApp chats from the comfort of your home or from our office—whichever suits you best. Every interaction focuses on one goal: providing clear, friendly customer support for borrowers who have questions about our loan products, documentation, or application status.

Day-to-day tasks
• Answer and place calls through our cloud dialer.
• Respond to incoming WhatsApp Business messages in real time.
• Log each conversation in our lightweight CRM, flagging issues that need escalation.
• Share an end-of-day report summarising call counts, chat resolutions, and any follow-ups scheduled.

What you’ll need to succeed
• Fluent Hindi is essential; conversational English is welcomed for the occasional bilingual client.
• A quiet workspace, reliable broadband, and a headset or smartphone that can comfortably handle VoIP and WhatsApp Business.
• Confidence, patience, and a genuine desire to guide customers until every query feels resolved.

If you have prior BPO or fintech support experience, mention it—otherwise, a clear speaking voice and eagerness to learn will go a long way. Submit a short voice note (30–40 sec, Hindi) and a quick text reply sample so I can get a feel for your style.