Billing Support Telecaller Needed

I’m expanding our customer-support team and need a skilled telecaller who can focus exclusively on inbound and outbound billing inquiries. You’ll be the first point of contact for customers who have questions about charges, payment status, or account adjustments, so clear communication and a calm, solution-oriented attitude are essential.

To help you work efficiently, I’ll provide direct access to customer account details through our CRM. This will allow you to verify balances, track payments, and log each interaction in real time. While you won’t be handling technical troubleshooting, you should feel comfortable guiding callers through any billing-related processes, escalating only when an issue falls outside standard policy.

Deliverables I expect:
• Daily call summaries entered in the CRM.
• Resolution codes tagged accurately for each ticket.
• A concise end-of-week report highlighting recurring issues or policy gaps you notice.

Fluency in English, solid phone etiquette, and prior experience in BPO or customer service call centers will help you hit the ground running. If you’re ready to keep our billing queue clear and our customers confident, let’s get started.