Remote IT Help Desk Support (Windows / QuickBooks)

We are looking for a reliable and customer-focused IT Support Specialist to assist our users with day-to-day technical issues. The ideal candidate has a strong IT background, excellent communication skills, and a passion for helping users resolve problems efficiently.

Key Responsibilities:

Provide remote technical support to users (primarily in English)
Troubleshoot and resolve issues related to Windows OS
Assist users with QuickBooks (basic troubleshooting and support)
Diagnose hardware, software, and network-related problems
Guide users step-by-step to resolve technical issues
Maintain a high level of professionalism and customer service

Requirements:

Proven experience in IT support or help desk roles
Strong knowledge of Windows environments
Experience supporting QuickBooks (preferred)
Excellent verbal and written communication skills in English
Strong problem-solving skills and attention to detail
Ability to work independently and manage multiple requests

Preferred:

Experience with remote support tools
Bilingual (English/Spanish) is a plus

What We’re Looking For:
Someone who is patient, professional, and able to communicate clearly with non-technical users while delivering fast and effective support.