Scheduling & Support Agent
Budget: $25 – $50 USD
Billing & Customer Service Specialist (Healthcare)
Schedule (non-negotiable):
Mon–Wed: 8:00 AM – 5:00 PM
Thu–Fri: 9:00 AM – 7:00 PM
Sat: 8:00 AM – 4:00 PM
You must be available for all hours above.
Location: [Remote ]
Employment Type: Full-time
Start: ASAP
About the Role
We’re a fast-paced healthcare company seeking a reliable, detail-oriented Billing & Customer Service Specialist. You’ll handle day-to-day patient support and insurance billing tasks with accuracy, professionalism, and speed. Success here means clear communication in fluent English, solid tech skills, and consistent follow-through.
What You’ll Do
Answer inbound calls/emails; resolve patient billing questions with empathy and clarity.
Create and submit basic insurance claims; track status and follow up on unpaid/denied claims.
Post payments and adjustments; reconcile EOBs; escalate discrepancies when needed.
Verify insurance eligibility/benefits; collect co-pays and balances according to policy.
Keep detailed notes in our EHR/billing system; maintain accurate, organized records.
Meet productivity/accuracy targets while handling a steady workload.
Must-Have Qualifications (Knock-Out Criteria)
Fluent English (spoken & written): clear phone presence and professional email writing.
Healthcare experience: 1–2+ years in medical billing or medical office customer service (claims, EOBs, copays/deductibles).
Tech savvy: Comfortable with EHR/billing software and spreadsheets (filter/sort, basic formulas like SUM/AVERAGE).
Fast-paced ready: Proven ability to keep quality high under volume and deadlines.
Detail & reliability: Consistent attendance; follows SOPs; double-checks work.
Schedule fit: Able to work all hours listed above without exception.
Nice to Have (Not Required)
Familiarity with CPT/ICD-10 terminology and prior authorizations.
Experience with phone/ticket systems.
Typing speed 45+ WPM.
How to Apply (Applications missing any item are not considered)
Confirm schedule: In one sentence, state you can work all listed hours.
Short writing sample: Write a 4–6 sentence email explaining to a patient (in plain English) why their claim was denied for missing referral, and what happens next.
60-second voice note: Introduce yourself and explain a time you solved a billing or customer issue under time pressure.
Tech proof: Share your spreadsheet comfort level (e.g., “filter/sort, basic formulas”) and typing speed (WPM).
Experience summary: 3–5 bullet points on relevant healthcare billing/customer service experience.
Tip for job boards: Set these as Application Questions to auto-filter:
Are you fluent in spoken and written English? (Yes/No)
Do you have 1–2+ years in medical billing or medical office customer service? (Yes/No)
Can you work Mon–Wed 8–5, Thu–Fri 9–7, Sat 8–4 every week? (Yes/No)
Are you proficient with spreadsheets (filter/sort and basic formulas)? (Yes/No)
Can you provide a 60-second voice note and a short writing sample with your application? (Yes/No)
What Success Looks Like in 90 Days
Calls/emails handled promptly with clear, professional English.
Claims submitted accurately; timely follow-ups on denials/unpaid claims.
Clean, organized account notes; minimal rework due to errors.
Positive feedback from patients and teammates; meets volume/accuracy targets.
Equal Opportunity Employer. We value diversity. All employment is decided on qualifications, merit, and business need.
Schedule (non-negotiable):
Mon–Wed: 8:00 AM – 5:00 PM
Thu–Fri: 9:00 AM – 7:00 PM
Sat: 8:00 AM – 4:00 PM
You must be available for all hours above.
Location: [Remote ]
Employment Type: Full-time
Start: ASAP
About the Role
We’re a fast-paced healthcare company seeking a reliable, detail-oriented Billing & Customer Service Specialist. You’ll handle day-to-day patient support and insurance billing tasks with accuracy, professionalism, and speed. Success here means clear communication in fluent English, solid tech skills, and consistent follow-through.
What You’ll Do
Answer inbound calls/emails; resolve patient billing questions with empathy and clarity.
Create and submit basic insurance claims; track status and follow up on unpaid/denied claims.
Post payments and adjustments; reconcile EOBs; escalate discrepancies when needed.
Verify insurance eligibility/benefits; collect co-pays and balances according to policy.
Keep detailed notes in our EHR/billing system; maintain accurate, organized records.
Meet productivity/accuracy targets while handling a steady workload.
Must-Have Qualifications (Knock-Out Criteria)
Fluent English (spoken & written): clear phone presence and professional email writing.
Healthcare experience: 1–2+ years in medical billing or medical office customer service (claims, EOBs, copays/deductibles).
Tech savvy: Comfortable with EHR/billing software and spreadsheets (filter/sort, basic formulas like SUM/AVERAGE).
Fast-paced ready: Proven ability to keep quality high under volume and deadlines.
Detail & reliability: Consistent attendance; follows SOPs; double-checks work.
Schedule fit: Able to work all hours listed above without exception.
Nice to Have (Not Required)
Familiarity with CPT/ICD-10 terminology and prior authorizations.
Experience with phone/ticket systems.
Typing speed 45+ WPM.
How to Apply (Applications missing any item are not considered)
Confirm schedule: In one sentence, state you can work all listed hours.
Short writing sample: Write a 4–6 sentence email explaining to a patient (in plain English) why their claim was denied for missing referral, and what happens next.
60-second voice note: Introduce yourself and explain a time you solved a billing or customer issue under time pressure.
Tech proof: Share your spreadsheet comfort level (e.g., “filter/sort, basic formulas”) and typing speed (WPM).
Experience summary: 3–5 bullet points on relevant healthcare billing/customer service experience.
Tip for job boards: Set these as Application Questions to auto-filter:
Are you fluent in spoken and written English? (Yes/No)
Do you have 1–2+ years in medical billing or medical office customer service? (Yes/No)
Can you work Mon–Wed 8–5, Thu–Fri 9–7, Sat 8–4 every week? (Yes/No)
Are you proficient with spreadsheets (filter/sort and basic formulas)? (Yes/No)
Can you provide a 60-second voice note and a short writing sample with your application? (Yes/No)
What Success Looks Like in 90 Days
Calls/emails handled promptly with clear, professional English.
Claims submitted accurately; timely follow-ups on denials/unpaid claims.
Clean, organized account notes; minimal rework due to errors.
Positive feedback from patients and teammates; meets volume/accuracy targets.
Equal Opportunity Employer. We value diversity. All employment is decided on qualifications, merit, and business need.
Related categories:
Data Entry
Customer Support
Virtual Assistant
Time Management
Billing
Spreadsheets