IPTV Support - Virtual Assistant Required
Budget: $2 – $8 USD
Virtual Assistant Needed – Daily Customer Support & Subscription Management for IPTV Service
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### Description:
We are looking for a **detail-oriented Virtual Assistant** to handle daily operations for our IPTV streaming service, **BrinksTV**. You will be responsible for **customer support, subscription management, billing, and renewals** based on our Daily Checklist SOP.
**Key Responsibilities (Daily Checklist Tasks):**
* Respond to **Facebook Page messages and comments** promptly and professionally.
* Guide customers through **setup instructions** (Firestick, Android, iPhone) using pre-written guides.
* Create trial accounts and new subscriber accounts in our **Server Panel** (credentials provided).
* Manage **QuickBooks invoices** – send, track, and confirm payments.
* Renew subscriptions once payments are confirmed.
* Flag unresolved issues or escalations to management.
* Keep accurate daily notes on new signups, cancellations, and renewals.
**Requirements:**
* Strong written English communication skills.
* Previous VA experience in **customer support, billing, or subscription services** preferred.
* Comfortable following a structured **Standard Operating Procedure (SOP)** every day.
* Tech-savvy (basic troubleshooting for app installation and streaming setup).
* Reliable internet connection and ability to work daily shifts.
**Tools You’ll Use:**
* Facebook Page Inbox
* Server Panel (training provided)
* QuickBooks Online
* Pre-written setup and troubleshooting guides
**Schedule:**
* Daily coverage (flexible hours, but must check inbox multiple times per shift).
* Approx. **2–4 hours/day** to start, with potential to scale up.
---
### Description:
We are looking for a **detail-oriented Virtual Assistant** to handle daily operations for our IPTV streaming service, **BrinksTV**. You will be responsible for **customer support, subscription management, billing, and renewals** based on our Daily Checklist SOP.
**Key Responsibilities (Daily Checklist Tasks):**
* Respond to **Facebook Page messages and comments** promptly and professionally.
* Guide customers through **setup instructions** (Firestick, Android, iPhone) using pre-written guides.
* Create trial accounts and new subscriber accounts in our **Server Panel** (credentials provided).
* Manage **QuickBooks invoices** – send, track, and confirm payments.
* Renew subscriptions once payments are confirmed.
* Flag unresolved issues or escalations to management.
* Keep accurate daily notes on new signups, cancellations, and renewals.
**Requirements:**
* Strong written English communication skills.
* Previous VA experience in **customer support, billing, or subscription services** preferred.
* Comfortable following a structured **Standard Operating Procedure (SOP)** every day.
* Tech-savvy (basic troubleshooting for app installation and streaming setup).
* Reliable internet connection and ability to work daily shifts.
**Tools You’ll Use:**
* Facebook Page Inbox
* Server Panel (training provided)
* QuickBooks Online
* Pre-written setup and troubleshooting guides
**Schedule:**
* Daily coverage (flexible hours, but must check inbox multiple times per shift).
* Approx. **2–4 hours/day** to start, with potential to scale up.