Part-Time Virtual Assistant for eCommerce Support
Budget: $8 – $15 AUD
Virtual Assistant – Customer Follow-Up & Sales Support
Company: Value Pack Perth
Industry: Food Packaging Supply (B2B)
Location: Remote
Hours: Part-time (approx. 10–20 hours per week, scalable)
Role Overview
We are seeking a proactive and organised Virtual Assistant to manage customer follow-ups, customer care, and light sales support for our growing packaging supply business.
This role focuses on maintaining strong relationships with existing customers, increasing repeat orders, and identifying upsell opportunities.
Key Responsibilities
1️⃣ Customer Follow-Ups
Monitor customer order history in HubSpot
Follow up with customers who haven’t reordered within their usual cycle
Send reorder reminders via email
Log all communication in CRM
2️⃣ Customer Care
Check in with customers regularly
Respond to basic email enquiries
Escalate pricing or complex issues to management
Maintain professional, friendly communication
3️⃣ Upselling & Cross-Selling
Identify opportunities to suggest related products
(e.g., burger boxes → sauce cups, coffee cups → lids/sleeves)
Recommend additional packaging items based on customer type
Notify management of potential bulk or recurring opportunities
4️⃣ CRM & Organisation
Keep HubSpot records updated
Tag and segment customers correctly
Track follow-up status and notes
Ideal Candidate
Strong written English
Experience with CRM systems (HubSpot preferred)
Confident sending professional B2B emails
Detail-oriented and organised
Sales-minded (comfortable suggesting additional products)
Experience in eCommerce, wholesale, or B2B preferred
Performance Goals
Increase repeat order rate
Reduce inactive customers
Improve customer response times
Generate upsell opportunities
Tools Used
HubSpot CRM
Outlook / Email
Excel / Google Sheets
AI drafting tools (optional support)
What Success Looks Like
Customers reorder before running out of stock
Strong communication and follow-through
Clear CRM records
Increased average order value over time
Company: Value Pack Perth
Industry: Food Packaging Supply (B2B)
Location: Remote
Hours: Part-time (approx. 10–20 hours per week, scalable)
Role Overview
We are seeking a proactive and organised Virtual Assistant to manage customer follow-ups, customer care, and light sales support for our growing packaging supply business.
This role focuses on maintaining strong relationships with existing customers, increasing repeat orders, and identifying upsell opportunities.
Key Responsibilities
1️⃣ Customer Follow-Ups
Monitor customer order history in HubSpot
Follow up with customers who haven’t reordered within their usual cycle
Send reorder reminders via email
Log all communication in CRM
2️⃣ Customer Care
Check in with customers regularly
Respond to basic email enquiries
Escalate pricing or complex issues to management
Maintain professional, friendly communication
3️⃣ Upselling & Cross-Selling
Identify opportunities to suggest related products
(e.g., burger boxes → sauce cups, coffee cups → lids/sleeves)
Recommend additional packaging items based on customer type
Notify management of potential bulk or recurring opportunities
4️⃣ CRM & Organisation
Keep HubSpot records updated
Tag and segment customers correctly
Track follow-up status and notes
Ideal Candidate
Strong written English
Experience with CRM systems (HubSpot preferred)
Confident sending professional B2B emails
Detail-oriented and organised
Sales-minded (comfortable suggesting additional products)
Experience in eCommerce, wholesale, or B2B preferred
Performance Goals
Increase repeat order rate
Reduce inactive customers
Improve customer response times
Generate upsell opportunities
Tools Used
HubSpot CRM
Outlook / Email
Excel / Google Sheets
AI drafting tools (optional support)
What Success Looks Like
Customers reorder before running out of stock
Strong communication and follow-through
Clear CRM records
Increased average order value over time
Related categories:
Sales
Virtual Assistant
eCommerce
CRM
eBay
Email Marketing
Customer Service
B2B Marketing