Customer Success Manager – Growth & Relationship Focused
Budget: $2 – $8 CAD
We’re a growing marketing agency looking for a highly communicative and perceptive individual to help strengthen client relationships, improve team alignment, and ensure the value of our work is clearly understood across both clients and staff.
This is not a technical or execution-focused role. Instead, you’ll focus on communication, relationship-building, and helping others stay aligned with priorities and outcomes.
This is a part-time role to start, with strong potential to grow into a full-time leadership position for the right person.
> What We’re Looking For
* Someone who naturally builds trust and strong relationships with both clients and team members.
* A clear communicator who can explain value, reinforce priorities, and keep everyone aligned.
* A strong listener who can identify gaps, concerns, or opportunities through conversation.
* Someone who understands how to maintain long-term client satisfaction through communication and care.
>Responsibilities
> > Client Success & Retention
* Ensure clients feel heard, supported, and confident in the value of our work.
* Identify opportunities to improve client experience and uncover potential areas for growth.
* Help reinforce the “why” behind our strategies and deliverables.
> > Team Alignment & Communication
* Help team members stay aligned with priorities and understand the impact of their work.
* Communicate with team members to identify blockers, confusion, or misalignment.
> > Founder Support
* Work closely with the founder to clarify priorities and reinforce focus on high-impact work.
* Provide insights based on client and team conversations.
> Requirements
* Experience in customer success, account management, or client-facing roles.
* Strong communication and relationship-building skills.
* High emotional intelligence and ability to read people.
* Ability to influence and guide conversations without authority.
* Organized and proactive mindset.
> Job Details
* Part-time: ~10–20 hours/week to start.
* Schedule: Flexible, within Vancouver time zone 9-5, M-F.
* Rate: Open to discussion (initial trial period ~$2-3/hour CAD + performance-based bonuses).
* Growth Path: Potential to grow into a Client Success or leadership role.
> To Apply
* Share your experience in client-facing roles.
* Describe how you build trust and maintain strong relationships.
* Give an example of how you helped a client feel confident in your work.
Customer Success
Client Retention
Relationship Management
B2B Marketing
Account Growth
This is not a technical or execution-focused role. Instead, you’ll focus on communication, relationship-building, and helping others stay aligned with priorities and outcomes.
This is a part-time role to start, with strong potential to grow into a full-time leadership position for the right person.
> What We’re Looking For
* Someone who naturally builds trust and strong relationships with both clients and team members.
* A clear communicator who can explain value, reinforce priorities, and keep everyone aligned.
* A strong listener who can identify gaps, concerns, or opportunities through conversation.
* Someone who understands how to maintain long-term client satisfaction through communication and care.
>Responsibilities
> > Client Success & Retention
* Ensure clients feel heard, supported, and confident in the value of our work.
* Identify opportunities to improve client experience and uncover potential areas for growth.
* Help reinforce the “why” behind our strategies and deliverables.
> > Team Alignment & Communication
* Help team members stay aligned with priorities and understand the impact of their work.
* Communicate with team members to identify blockers, confusion, or misalignment.
> > Founder Support
* Work closely with the founder to clarify priorities and reinforce focus on high-impact work.
* Provide insights based on client and team conversations.
> Requirements
* Experience in customer success, account management, or client-facing roles.
* Strong communication and relationship-building skills.
* High emotional intelligence and ability to read people.
* Ability to influence and guide conversations without authority.
* Organized and proactive mindset.
> Job Details
* Part-time: ~10–20 hours/week to start.
* Schedule: Flexible, within Vancouver time zone 9-5, M-F.
* Rate: Open to discussion (initial trial period ~$2-3/hour CAD + performance-based bonuses).
* Growth Path: Potential to grow into a Client Success or leadership role.
> To Apply
* Share your experience in client-facing roles.
* Describe how you build trust and maintain strong relationships.
* Give an example of how you helped a client feel confident in your work.
Customer Success
Client Retention
Relationship Management
B2B Marketing
Account Growth