Service Desk Technician – MSP Experience Required
Budget: €12 – €18 EUR
We are a leading provider of managed IT services, specializing in delivering exceptional support and innovative solutions to our clients. We are looking for a Service Desk Technician with a proven track record in managed service provider (MSP) environments to join our dynamic and growing team. If you're passionate about IT, thrive in fast-paced environments, and excel in troubleshooting, we'd love to hear from you!
Key Responsibilities:
*Provide first-line and second-line technical support for client systems and applications.
*Troubleshoot and resolve issues related to Microsoft 365, Azure Active Directory, Intune, and other cloud-based services.
*Configure and deploy devices using Microsoft Endpoint Manager/Intune.
*Manage user accounts, permissions, and group policies.
*Diagnose and resolve hardware, software, and network connectivity issues.
*Respond to service tickets within SLA timeframes, ensuring high customer satisfaction.
*Collaborate with team members and escalate complex issues when necessary.
*Document solutions and contribute to the knowledge base for future reference.
*Proactively monitor client systems to prevent potential issues.
Our customer base is currently small. This is a best effort availability job with a base fee per month, with additional hourly pay for worked hours.
Key Responsibilities:
*Provide first-line and second-line technical support for client systems and applications.
*Troubleshoot and resolve issues related to Microsoft 365, Azure Active Directory, Intune, and other cloud-based services.
*Configure and deploy devices using Microsoft Endpoint Manager/Intune.
*Manage user accounts, permissions, and group policies.
*Diagnose and resolve hardware, software, and network connectivity issues.
*Respond to service tickets within SLA timeframes, ensuring high customer satisfaction.
*Collaborate with team members and escalate complex issues when necessary.
*Document solutions and contribute to the knowledge base for future reference.
*Proactively monitor client systems to prevent potential issues.
Our customer base is currently small. This is a best effort availability job with a base fee per month, with additional hourly pay for worked hours.