IT Service Delivery Head Needed

I'm seeking an experienced Service Delivery Head for the Information Technology sector to lead a team of 11-50 members. The role involves managing client relationships, improving processes, training and developing the team, overseeing project delivery, and handling stakeholder management.

Key Responsibilities:
- Manage and nurture client relationships to ensure satisfaction and retention
- Drive process improvement initiatives for operational efficiency
- Develop and implement strategic project planning
- Proactively able to handle/oversee multiple projects teams
- Train and develop team members to enhance skills and performance
- Oversee successful project delivery within scope, time, and budget
- Engage with stakeholders to align project goals and expectations
- Collaborate with sales and pre-sales teams for proposal development and effort estimation

Ideal Skills and Experience:
- Proven experience in service delivery management within IT
- Strong leadership and team management skills
- Excellent communication and client management abilities
- Expertise in process improvement methodologies
- Ability to manage multiple projects and stakeholders effectively
- Experienced in handling Server, Azure, Security, Microsoft 365, Networking technologies/ team.

I look forward to finding a candidate who can lead our team to success and drive impactful results.