Airline Dispute Resolution

I need assistance filing a claim for damages related to a flight delay or cancellation. I've already contacted the airline, but wish to claim further damages. This involves boots on the ground in Ontario Canada in the Lindsay/Peterborough area and Guelph. Documents need to be filed with the courts in these two areas and we need representation in Small Claims Court. A proper paralegal is the requirement here.

Ideal skills and experience:
- Experience with airline dispute claims
- Knowledge of aviation consumer rights
- Strong communication skills
- Legal expertise in travel-related issues

Please provide a detailed plan on how you would approach this claim and any relevant experience you have in similar cases.