Enhance Existing Avaya IVR

I’m ready to roll out several improvements to our live Avaya IVR and want someone who already knows their way around Avaya Experience Portal / Orchestration Designer and VoiceXML. The system is stable today, but the menu tree is dated and callers are not always routed to the right skill group.

Here’s what I need done:
• Add the new menu options that I’ll supply (scripts and prompts are finished and approved).
• Fine-tune voice-recognition so callers can speak choices naturally; experience with Nuance or the built-in ASR tuning tools will be valuable.
• Adjust the call-routing logic so selections flow to the correct queues without the current detours.

You’ll receive:
– Current IVR application files and design documents.
– Access to our dev and test VMs for unit and regression testing.
– Final prompt recordings in WAV format.

Acceptance criteria: the updated application must deploy cleanly, pass end-to-end test cases for each new path, and show no ASR errors above the baseline during a two-day pilot window.

If you’ve led similar Avaya upgrades and can start quickly, let’s talk and lock in a timeline.