WhatsApp Parcel Delivery & Ordering System
Budget: ₹600 – ₹1,500 INR
I want to create a whatsapp Automation system which is used by the user to "Send a parcel" or "Place an order".
Here's the final comprehensive WhatsApp workflow integrating both the parcel delivery model and the "Place an Order" model:
Initial Options After "Hi" Message:
User Types "Hi" or initiates the chat.
Automatic Response:
“Hello! Welcome to [Business Name]! How can we assist you today?
Send a Parcel
Place an Order”
Workflow for "Send a Parcel":
Select Delivery Type:
Prompt: “Please choose the type of delivery:
Home to Home
Shop to Shop
Shop to Home”
Item Type:
“What is the type of item?”
Delicate Item
Small Carton
Large Carton
Small Bag
Large Bag
Documents
Fragile Goods
Electronics
Other
Weight Range:
“Select the weight range:
<5 kg
5-10 kg
10-20 kg
20 kg”
Pickup Location:
Prompt to share or type the pickup address.
Drop-off Location:
Prompt to share or type the drop-off address.
Drop-off Contact Details:
“Enter the recipient’s name and phone number.”
Order Confirmation:
Confirm the details and show estimated delivery cost.
“Confirm your order to proceed.”
Payment Option:
“Select your payment method:
Cash on Delivery
UPI Payment (5% discount for prepaid)”
Driver Notification:
Relevant details sent to the driver’s WhatsApp.
Order Confirmation and Tracking:
“Your order is confirmed! Track your delivery using [link].”
Workflow for "Place an Order" (Item Ordering Model):
Item Type Selection:
Prompt: “What type of items would you like to order?”
Grocery
Fruits & Vegetables
Beverages
Snacks & Packaged Food
Personal Care
Others
Item List and Quantity:
Automated message: “Please type your list with quantities. For example:
2 kg Rice
1 pack Chips
500g Tomatoes”
Review and Confirmation:
“Here’s your order summary:
[Item List] Confirm to proceed or make changes.”
Delivery Details:
“Share your delivery location, name, and phone number.”
Payment Option:
“Select your payment method:
Cash on Delivery
UPI Payment (5% discount for prepaid)”
Order Confirmation and ETA:
“Thank you! Your order is confirmed. Estimated delivery time: [ETA].”
Post-Service Engagement for Both Models:
Daily Summary Report:
Send a daily PDF summary to the user at the end of the day, detailing:
Number of orders placed.
Number of successful and fast deliveries.
Customer satisfaction link for feedback.
Feedback Request:
“You had [X] orders today. [X] were delivered successfully. Rate your experience here: [Feedback Link].”
This unified workflow allows customers to choose between sending a parcel and placing an order seamlessly, providing a versatile service experience through a single WhatsApp channel.
Here's the final comprehensive WhatsApp workflow integrating both the parcel delivery model and the "Place an Order" model:
Initial Options After "Hi" Message:
User Types "Hi" or initiates the chat.
Automatic Response:
“Hello! Welcome to [Business Name]! How can we assist you today?
Send a Parcel
Place an Order”
Workflow for "Send a Parcel":
Select Delivery Type:
Prompt: “Please choose the type of delivery:
Home to Home
Shop to Shop
Shop to Home”
Item Type:
“What is the type of item?”
Delicate Item
Small Carton
Large Carton
Small Bag
Large Bag
Documents
Fragile Goods
Electronics
Other
Weight Range:
“Select the weight range:
<5 kg
5-10 kg
10-20 kg
20 kg”
Pickup Location:
Prompt to share or type the pickup address.
Drop-off Location:
Prompt to share or type the drop-off address.
Drop-off Contact Details:
“Enter the recipient’s name and phone number.”
Order Confirmation:
Confirm the details and show estimated delivery cost.
“Confirm your order to proceed.”
Payment Option:
“Select your payment method:
Cash on Delivery
UPI Payment (5% discount for prepaid)”
Driver Notification:
Relevant details sent to the driver’s WhatsApp.
Order Confirmation and Tracking:
“Your order is confirmed! Track your delivery using [link].”
Workflow for "Place an Order" (Item Ordering Model):
Item Type Selection:
Prompt: “What type of items would you like to order?”
Grocery
Fruits & Vegetables
Beverages
Snacks & Packaged Food
Personal Care
Others
Item List and Quantity:
Automated message: “Please type your list with quantities. For example:
2 kg Rice
1 pack Chips
500g Tomatoes”
Review and Confirmation:
“Here’s your order summary:
[Item List] Confirm to proceed or make changes.”
Delivery Details:
“Share your delivery location, name, and phone number.”
Payment Option:
“Select your payment method:
Cash on Delivery
UPI Payment (5% discount for prepaid)”
Order Confirmation and ETA:
“Thank you! Your order is confirmed. Estimated delivery time: [ETA].”
Post-Service Engagement for Both Models:
Daily Summary Report:
Send a daily PDF summary to the user at the end of the day, detailing:
Number of orders placed.
Number of successful and fast deliveries.
Customer satisfaction link for feedback.
Feedback Request:
“You had [X] orders today. [X] were delivered successfully. Rate your experience here: [Feedback Link].”
This unified workflow allows customers to choose between sending a parcel and placing an order seamlessly, providing a versatile service experience through a single WhatsApp channel.