Troubleshoot MCSG Zebra Applicator

I have a brand-new MCSG label applicator paired with a Zebra ZE511 RH300 print engine that worked fine in China, but once installed here in the UK it stops the instant a label reaches the applicator pad. The printer receives the data, the sensor fires, the label advances, then an alarm sounds and everything locks until I reset the unit.

Two messages appear on the MCSG screen and both are mission-critical for us:
• “Blowing time too long – check end signal X13”
• “Print trigger time timeout 6 seconds – check printer trigger Y6”

I have already tried the obvious fixes—full power-cycle, cable and connector checks, and the latest firmware/software updates—yet the fault persists. What I need now is an expert who understands the MCSG control system, Zebra ZE511 print engines and their I/O mapping well enough to walk me through:

• Verifying and correcting the X13 end-signal and Y6 printer-trigger wiring or parameter settings
• Calibrating any photo-eye or proximity sensors that could be affecting trigger timing
• Mapping our shipping-partner iCloud software signals (if that matters) so the applicator can finally complete its stroke and apply each label

Deliverables will be a concise, step-by-step set of instructions (screenshots or short video snippets welcome) that I can follow on the shop floor to restore full applicator motion and eliminate both alarms. Remote access or live video support is fine if you need to observe the machine in real time.

If you have hands-on experience with MCSG applicators, Zebra ZE511 integration, and PLC-style I/O troubleshooting, I’m ready to get this resolved today.

Remote assistance is acceptable for this project.