Optimize Front Shared Inbox

I run a modern, operations-focused service company and Front is our chosen hub for every customer touch-point. My immediate priority is to streamline customer communication, especially the steady flow of post-quote follow-ups that drives our revenue. I need Front configured so that those follow-ups trigger automated reminder emails, land in the right hands, and remain fully transparent to the team.

Scope
Front is already provisioned; what’s missing is the blueprint and the hands-on setup. The engagement covers:

• Shared inbox architecture – channels, tags, and teammate permissions designed for scale.
• Smart routing rules that auto-assign messages based on sender, deal stage, or SLA.
• Automated reminder sequences for post-quote prospects, with branching logic for replies or non-replies.
• Reusable templates and canned responses that keep tone consistent yet personal.
• Collaboration features (comments, @mentions, internal discussions) configured so nothing slips through the cracks.
• A clear workflow map and best-practice guide my team can follow as volume grows.

Deliverables will be considered complete once the workflows fire reliably in test scenarios, assignment logic is traceable end-to-end, and my team can replicate each process after a short walk-through.

Please share one or two Front deployments you’ve designed that showcase large-volume inboxes, automated reminders, and team collaboration. A quick outline of the challenges solved and results achieved will help me gauge fit.