Microsoft Copilot / Power Platform Automation for Customer Support, MIS, Fraud & Reporting

I’m looking for an experienced Microsoft Copilot / Power Automate to help me build an end-to-end productivity automation system.

The objective is to automate customer escalations, MIS reporting, fraud detection, growth analysis, email workflows, and PowerPoint creation using the Microsoft ecosystem + Copilot.

⚠️ Important: This project is time-critical and needs to be completed within this week, as all required data, formats, and inputs are already available.

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Timeline (Critical)
• Start: Immediately
• Completion: Within 5 days


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Scope of Work

1. Automated Customer Escalation Replies
• Auto-reply to customer escalation emails with personalized responses
• Replies based on:
• Standard predefined issue types
• Error screenshots attached by customers (basic AI/image/text interpretation)
• Product-related queries
• Knowledge base driven (Copilot / stored replies)
• Manual override option

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2. MIS & Data Automation
• Single master data dump (Excel / SharePoint / OneDrive)
• Daily data refresh → automatic MIS output
• Auto-generated tables, formulas, summaries, dashboards

Advanced logic:
• Detect customers stuck in multiple scenarios
• Auto-raise escalations to respective teams
• Track growth/dip across channels
• Trigger automated alerts/questions for abnormal movements
• Fraud pattern detection on transaction data

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3. Email Workflow Automation
• Auto-email to relevant teams
• Capture and parse responses
• Update structured data back into OneDrive / SharePoint
• Maintain audit trail

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4. Automated PowerPoint Creation
• Auto-generate PPT decks using:
• MIS outputs
• Predefined templates
• Business rules (weekly/monthly)