Hospitality Event & Booking Manager

I run a busy hospitality business that hosts everything from corporate gatherings to private celebrations, and I want to tighten the entire workflow—from the first guest inquiry to the post-event follow-up.

Here’s what I need:

• Event planning with a strong focus on vendor coordination: source, vet, and schedule caterers, décor suppliers, and entertainment; negotiate rates and keep timelines on track.
• Booking management: centralise all reservations in one calendar, confirm details with guests, and watch for double-bookings or last-minute changes. Familiarity with tools such as Eventbrite, Resy, or a comparable booking platform will be valuable.
• Customer service oversight: craft friendly email templates, manage guest queries, and make sure every touchpoint feels personal and professional.

Ideal workflow
1. Map our current process and highlight weak spots.
2. Propose an improved system (checklists, automations, dashboards).
3. Implement the agreed solution, then hand over clear SOPs my team can follow.

If you have experience juggling vendors, setting up booking systems, and delighting guests in a hospitality setting, I’d love to hear how you’d tackle this.