Comprehensive Service System Integration

I'm looking to implement a system that manages both customer service issues and employee break schedules.

Key Requirements:
- Customer Service Management:
- Focus on improving issue resolution tracking.
- Tools to help monitor and manage customer service issues effectively.
- Program on Google Sheets
-How to find out how many emplyoees i need to service the customer demands

- Employee Break Management:
- Automated break scheduling.
- Break duration tracking.
- Notifications and reminders for breaks.
- Insights on how many employees are needed on the floor at any given time.

Ideal Skills:
- Experience in developing or implementing service management systems.
- Strong understanding of customer service workflows.
- Ability to create user-friendly, automated scheduling tools.
- Proficiency in tracking and reporting employee activity and needs.