Personalized WhatsApp Support & Guide
Budget: $15 – $25 USD
I need someone to take the reins of my WhatsApp Business channel and respond to every customer manually—no chat-bots, no canned “robot” feel. Fast, friendly, and human replies are the heart of this job, and every message must echo our core values of creativity and innovation.
Because I never formalised a brand-voice document, your first task will be to create one from scratch. It should capture tone, wording preferences, emoji usage, and quick-reference examples so anyone who joins the team in the future can mirror the same style.
The day-to-day flow is mostly about handling incoming questions: product details, sizing, availability, shipping times, and the occasional follow-up. Promotional blasts and newsletters are handled elsewhere, so you can stay focused on genuine conversations and relationship building.
Deliverables
• A concise brand-voice guide (PDF or Google Doc) rooted in creativity and innovation
• Real-time, manual replies to all WhatsApp inquiries during agreed-upon hours
• End-of-week chat summary highlighting common questions, response times, and suggested improvements
Acceptance Criteria
• 100 % human-written replies—no AI or auto-reply tools
• Average first-response time under 5 minutes during coverage hours
• Brand-voice guide approved after a single revision round at most
If this sounds like a channel you’d enjoy managing, let’s talk schedule and kickoff.
Because I never formalised a brand-voice document, your first task will be to create one from scratch. It should capture tone, wording preferences, emoji usage, and quick-reference examples so anyone who joins the team in the future can mirror the same style.
The day-to-day flow is mostly about handling incoming questions: product details, sizing, availability, shipping times, and the occasional follow-up. Promotional blasts and newsletters are handled elsewhere, so you can stay focused on genuine conversations and relationship building.
Deliverables
• A concise brand-voice guide (PDF or Google Doc) rooted in creativity and innovation
• Real-time, manual replies to all WhatsApp inquiries during agreed-upon hours
• End-of-week chat summary highlighting common questions, response times, and suggested improvements
Acceptance Criteria
• 100 % human-written replies—no AI or auto-reply tools
• Average first-response time under 5 minutes during coverage hours
• Brand-voice guide approved after a single revision round at most
If this sounds like a channel you’d enjoy managing, let’s talk schedule and kickoff.