Customer Support & Social Media Responses (Part-Time, ET Hours)
Budget: $2 – $8 CAD
Role Overview
We’re a small, mission-driven children’s brand looking for a reliable, kind, detail-oriented assistant to help cover North American daytime hours by responding to customer messages and supporting light influencer-related admin tasks. This role focuses on timely, thoughtful execution using templates, clear rules, and guidance from a coordinator.
Core Responsibilities (Primary)
North American Time Coverage
* Respond to Instagram comments and DMs
* Reply to basic customer order questions (shipping status, address updates, product questions)
* Use provided response templates and tone guidelines
* Flag and escalate anything unclear, emotional, or sensitive
* Maintain timely, friendly responses during ET hours
Additional Support Tasks (Secondary)
Influencer & Ambassador Support (Execution Only)
* Research potential creators based on provided criteria
* Collect creator details (handle, email, platform, follower count)
* Send follow-up messages using approved templates
* Track responses and update status in ClickUp or Google Sheets
* Check whether content has been posted and log links
Schedule
* Must be available during US / Canada Eastern Time
* ~10–15 hours per week to start
* Shift-based availability is acceptable
Requirements
* Strong written English
* Calm, friendly communication style
* Comfortable following scripts and checklists
* Reliable ET-hour availability
* Customer support, moderation, or VA experience preferred
To Apply
Please include:
1. Your experience with customer support or online moderation
2. Your availability in Eastern Time
We’re a small, mission-driven children’s brand looking for a reliable, kind, detail-oriented assistant to help cover North American daytime hours by responding to customer messages and supporting light influencer-related admin tasks. This role focuses on timely, thoughtful execution using templates, clear rules, and guidance from a coordinator.
Core Responsibilities (Primary)
North American Time Coverage
* Respond to Instagram comments and DMs
* Reply to basic customer order questions (shipping status, address updates, product questions)
* Use provided response templates and tone guidelines
* Flag and escalate anything unclear, emotional, or sensitive
* Maintain timely, friendly responses during ET hours
Additional Support Tasks (Secondary)
Influencer & Ambassador Support (Execution Only)
* Research potential creators based on provided criteria
* Collect creator details (handle, email, platform, follower count)
* Send follow-up messages using approved templates
* Track responses and update status in ClickUp or Google Sheets
* Check whether content has been posted and log links
Schedule
* Must be available during US / Canada Eastern Time
* ~10–15 hours per week to start
* Shift-based availability is acceptable
Requirements
* Strong written English
* Calm, friendly communication style
* Comfortable following scripts and checklists
* Reliable ET-hour availability
* Customer support, moderation, or VA experience preferred
To Apply
Please include:
1. Your experience with customer support or online moderation
2. Your availability in Eastern Time