Technical Project Manager

Must be a self-starter, think fast on their feet, and be able to excel in a startup-like environment.

Prior software development experience preferred, including a first-hand understanding of mobile application technologies and processes (React Native a Plus).

In this role you will be managing the mobile application development for client projects. You will be responsible for managing and coordinating the work of software engineers, QA resources, and junior managers.

This is both an internal and client-facing role and will require you organize and run:

Internal Agile ceremonies
Internal standups
Client project progress updates
Lead client discovery meetings
Coordinate technical integration efforts with client systems
Must be proficient in Jira and Agile methodologies. All work is tracked in Jira and you will be required to create tickets, write acceptance criteria, track sprint progress, generate reports, and course correct where necessary. Excellent written and verbal communication is a must.

We are looking for a Project Manager to build positive relationships with clients during projects. You’ll be the assigned clients’ first point of contact, ensuring that our customers remain satisfied with our services. To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you. Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.

Responsibilities

Foster positive relationships with our customers as their primary point of contact
Help clients implement services and plan projects effectively
Ensure that contract terms and conditions are met
Manage invoices and bills for assigned customers
Identify upselling and cross-selling opportunities
Address customer issues with speed and efficiency
Work with sales teams to generate new business
Prepare reports on project performance
Skills

Proven experience as an Engagement Manager
Software Development Experience (React Native a Plus)
Expertise running large scale complex software (mobile) engagements
Project management experience
Background in sales and customer service is a plus
Proficient in Jira, MS Office and CRM/project management software
Strong organizational and multitasking skills
Customer-oriented approach
Excellent verbal and written communication abilities
Sharp business acumen
Problem-solving aptitude
BSc/BA in Business or similar field