Scaling reporting scheme on Jira cloud
Budget: $30 – $250 USD
1) We need create dynamic forms for Jira Help Desk, we need documentation to undertand who it is done so we can change it
2) We need to stablish SLA for our Jira projects
We need to stablish alarms when the SLA are not met
a) Send email to the user responsable with the list of jira incidents that are about to expire
b) Send email to the user manager with the list of jira incidents that have expired
c) Send email to the upper manager with the list of jira incidents that have more than X days expired
2) We need to stablish SLA for our Jira projects
We need to stablish alarms when the SLA are not met
a) Send email to the user responsable with the list of jira incidents that are about to expire
b) Send email to the user manager with the list of jira incidents that have expired
c) Send email to the upper manager with the list of jira incidents that have more than X days expired