Atlassian Insight and Jira Service Management - Asset maintenance workflow integration
Budget: $50 – $0 AUD
A short, targeted piece of Atlassian workflow automation with groovy to update Insight objects from Jira Service Management. We can discuss any details over chat.
Building this for a Disaster Relief project concept to keep responder equipment maintained.
Atlassian Insight is being used to hold details of Equipment that needs Maintenance, with Insight ObjectType attributes for Installation Date, Maintenance Schedule (select list of time intervals: Daily, Weekly, Monthly, 3 monthly, 6 monthly, 12monthly), Maintenance Next Due, Maintenance Last Done.
Jira Service Management (JSM) is used for the maintenance tickets, with a reference to the Insight object implemented as a custom field. We also use the JSM ticket DueDate to reflect when maintenance is due for tasked teams needing to complete repairs.
Would like an automation approach defined that can use Insight Attribute:Installation Date as a trigger to create future dated JSM Maintenance tickets, referencing the Maintenance Schedule to define the date due, so this date is held in Maintenance ticket, but updated in the Insight object for when that ticket is due.
When maintenance is done and ticket is closed, we then use this as an automation trigger to update the Insight Attribute: Maintenance Last Done.
Building this for a Disaster Relief project concept to keep responder equipment maintained.
Atlassian Insight is being used to hold details of Equipment that needs Maintenance, with Insight ObjectType attributes for Installation Date, Maintenance Schedule (select list of time intervals: Daily, Weekly, Monthly, 3 monthly, 6 monthly, 12monthly), Maintenance Next Due, Maintenance Last Done.
Jira Service Management (JSM) is used for the maintenance tickets, with a reference to the Insight object implemented as a custom field. We also use the JSM ticket DueDate to reflect when maintenance is due for tasked teams needing to complete repairs.
Would like an automation approach defined that can use Insight Attribute:Installation Date as a trigger to create future dated JSM Maintenance tickets, referencing the Maintenance Schedule to define the date due, so this date is held in Maintenance ticket, but updated in the Insight object for when that ticket is due.
When maintenance is done and ticket is closed, we then use this as an automation trigger to update the Insight Attribute: Maintenance Last Done.