VICIdial Setup and Customization for a Sales Team

Job ID: 37248053

Budget: $750 – $1,500 CAD

I am looking for a freelancer to help me with setting up and customizing VICIdial for my sales team. Here are the details of the project:

Size of Sales Team: 10-20 members

VICIdial Setup: I need the freelancer to set up VICIdial from scratch as it is not currently installed.

Customization Requirements: The specific customization required for the VICIdial system is CRM Integration.

Ideal Skills and Experience:

- Experience in setting up VICIdial from scratch
- Familiarity with CRM Integration and configuring VICIdial to integrate with a CRM system
- Knowledge of call center operations and sales processes

If you have the necessary skills and experience in VICIdial setup and customization, especially in CRM Integration, please submit your proposal.

We are looking for a freelancer to help us set up and customize VICIdial. We need a predictive dialer to help our sales reps make more calls, and we need VICIdial to be able to handle multiple lead sources, callbacks, and scripts. We need to be able to disposition leads based on the call and trigger webhooks for sold leads. We also need reports on agent performance and call volume, as well as a live dashboard to show agent activity.

**Specific Requirements:**

* Predictive dialer for 8 seats
* Ability to handle multiple lead sources
* Callbacks and scripts
* Disposition of leads based on the call
* Webhooks for sold leads
* Reports on agent performance and call volume
* Live dashboard to show agent activity
* Extension for each agent to receive calls
* Call transfer abilities
* Voicemail per agent
* Ability to create multiple campaigns and move employees between campaigns
* Ability to check for duplicate numbers within a specific campaign

**Additional Requirements:**

* Ability to add more agents and extensions as needed
* Ability to transfer calls to extensions in different campaigns

**Budget:**

[Insert budget here]

**Deadline:**

[Insert deadline here]

**Skills Required:**

* Experience with VICIdial installation, configuration, and customization
* Strong programming skills
* Ability to work independently and as part of a team

**Deliverables:**

* Fully installed and configured VICIdial system
* Customizations to meet the specific needs of the client
* Training for client staff
Related categories: PHP Software Architecture Asterisk PBX CRM VoIP