VICIdial Call Center Setup

I need an experienced VICIdial specialist to build a fully functional call-center platform for my business. Your work will start from a clean slate and should finish with a production-ready system my agents can log into on day one.

Scope of work
• Install the latest stable VICIdial release on a fresh server (advise whether cloud, on-premise, or hybrid is the best fit for our call volume).
• Configure SIP trunks, carrier routes, and dial‐plans for inbound and outbound traffic.
• Create at least one sample campaign, list, and user group so I can see the workflow end-to-end.
• Set up user accounts with the correct permissions and barge/whisper monitoring settings.
• Optimise codecs, recordings, and server resources for minimal latency and high call quality.
• Harden the system (firewall rules, fail2ban, strong passwords, SSL) and document all credentials.
• Provide a concise walk-through or screen-share session showing me how to add future campaigns, upload leads, and pull reports.

What I will provide
• Root access to the target server once we decide on the hosting environment.
• SIP trunk credentials and test numbers.

What I expect from you
• Demonstrated experience configuring VICIdial at scale.
• Clear, step-by-step documentation of every change you make.
• Delivery within the agreed timeline, plus 7 days of post-deployment support for any tweaks or questions.

If this sounds like a routine install for you, let’s discuss the server sizing, call volume, and next steps.