Twilio Expert
Budget: $30 – $250 USD
We want to setup inbound and outbound calls contact center for customer support on twilio.
Brand A
1 DID
5 Agents (Inbound and Outbound)
Outbound: When these 10 agents will dial call caller ID will be this brand's DID.
Inbound: Whenever customer call back so first it will make a queue and it will check for next available agent and transfer that call to that agent.
Brand B
1 DID
5 Agents (Inbound and Outbound)
Outbound: When these 10 agents will dial call caller ID will be this brand's DID.
Inbound: Whenever customer call back so first it will make a queue and it will check for next available agent and transfer that call to that agent.
Brand C
1 DID
5 Agents (Inbound and Outbound)
Outbound: When these 10 agents will dial call caller ID will be this brand's DID.
Inbound: Whenever customer call back so first it will make a queue and it will check for next available agent and transfer that call to that agent.
10 agents will senior sales agent who can take any brands call but above 3 agents can take specific brand calls.
Brand A
1 DID
5 Agents (Inbound and Outbound)
Outbound: When these 10 agents will dial call caller ID will be this brand's DID.
Inbound: Whenever customer call back so first it will make a queue and it will check for next available agent and transfer that call to that agent.
Brand B
1 DID
5 Agents (Inbound and Outbound)
Outbound: When these 10 agents will dial call caller ID will be this brand's DID.
Inbound: Whenever customer call back so first it will make a queue and it will check for next available agent and transfer that call to that agent.
Brand C
1 DID
5 Agents (Inbound and Outbound)
Outbound: When these 10 agents will dial call caller ID will be this brand's DID.
Inbound: Whenever customer call back so first it will make a queue and it will check for next available agent and transfer that call to that agent.
10 agents will senior sales agent who can take any brands call but above 3 agents can take specific brand calls.