Twilio Contact Center Developer
Budget: $250 – $750 USD
Our company has expanded to 200 seats and we now wish to move from our startup dialler to a Twilio Contact Center architecture. Principle replacement deliverables are :
1. Inbound / Outbound telephony
2. Automate dialler
3. IVR
Our current dialler supplies the following features we need to keep in the new environment :
For The Dialler -
Create campaigns and lists assigned to campaigns
Create agents assigned to campaign
Upload data to the lists and manage list data
Define and apply call outcome status's
Call recording
Silent monitor and barge in
Three way calling (invite a colleague to a customer call)
API integration to our CRM to upload data and to push call termination data back to the CRM so we can track last contact data for clients
Transfer calls to the PBX
https://t.me/clara1860
For the PBX -
Standard telephony with support for IP desk phones and soft phones
Hunt groups
Click to call dial lists
For the IVR
Multi level IVR with wav file menu uploading
1. Inbound / Outbound telephony
2. Automate dialler
3. IVR
Our current dialler supplies the following features we need to keep in the new environment :
For The Dialler -
Create campaigns and lists assigned to campaigns
Create agents assigned to campaign
Upload data to the lists and manage list data
Define and apply call outcome status's
Call recording
Silent monitor and barge in
Three way calling (invite a colleague to a customer call)
API integration to our CRM to upload data and to push call termination data back to the CRM so we can track last contact data for clients
Transfer calls to the PBX
https://t.me/clara1860
For the PBX -
Standard telephony with support for IP desk phones and soft phones
Hunt groups
Click to call dial lists
For the IVR
Multi level IVR with wav file menu uploading