OpenVOX Gateway and IP PBX setup
Budget: ₹1,500 – ₹12,500 INR
Hello,
I recently acquired an OpenVox SWG-3032 and am looking to set up a telephony system from scratch for my office. Here are my basic requirements, more functionalities are welcome:
1. **Gateway Model**: OpenVox SWG-3032.
2. **Current Setup**: No existing telephony system. We're starting new.
3. **Intended Use & Features**:
- Full integration with a CRM system (suggestions welcome).
- Call recording for quality assurance.
- Setup for both PCs and mobile phones in the office.
- Recording and analytics for all inbound/user initiated outbound calls.
- Also I want a system where everyone will know who to call today(database connectivity) (maybe a campaign where my employee go thru automated multiple back to back calls)
- Outbound IVR calls for customer feedback, including detailed analytics (call accepted/rejected/no answer/answered but no input, etc.).
4. **Infrastructure**: We have a PC acting as a server, a NAS with Docker support (Unraid), and a static IP.
5. **Timeline**: As soon as possible.
Could you please guide us on setting this up, and suggest a suitable CRM that integrates well with 3CX or FreePBX or Asterix or any other? Also, what would be the estimated timeline and other details for this project?
Looking forward to your expertise and assistance.
Best regards
I recently acquired an OpenVox SWG-3032 and am looking to set up a telephony system from scratch for my office. Here are my basic requirements, more functionalities are welcome:
1. **Gateway Model**: OpenVox SWG-3032.
2. **Current Setup**: No existing telephony system. We're starting new.
3. **Intended Use & Features**:
- Full integration with a CRM system (suggestions welcome).
- Call recording for quality assurance.
- Setup for both PCs and mobile phones in the office.
- Recording and analytics for all inbound/user initiated outbound calls.
- Also I want a system where everyone will know who to call today(database connectivity) (maybe a campaign where my employee go thru automated multiple back to back calls)
- Outbound IVR calls for customer feedback, including detailed analytics (call accepted/rejected/no answer/answered but no input, etc.).
4. **Infrastructure**: We have a PC acting as a server, a NAS with Docker support (Unraid), and a static IP.
5. **Timeline**: As soon as possible.
Could you please guide us on setting this up, and suggest a suitable CRM that integrates well with 3CX or FreePBX or Asterix or any other? Also, what would be the estimated timeline and other details for this project?
Looking forward to your expertise and assistance.
Best regards