Integrated Communication
Budget: $250 – $750 USD
Specifications for the Integrated Communication Call Center are as follows:
1. Have one telephone number that can accommodate incoming calls and can make outgoing calls
2. The available number can later be registered as an Official WhatsApp
3. Manual routing by the Call Center Operator (the operator can direct the call according to the report/needs of the caller)
4. Incoming and outgoing calls can be recorded automatically, whether calls via regular telephone or Whatsapp
5. Can set the voice mail tone (if the operator doesn't answer for a while)
6. Has a dashboard for monitoring incoming & outgoing call activities, both via regular telephone and WhatsApp
7. There is a chat bot feature for WhatsApp
8. There is a Speech to Text feature so that the operator does not need to record it again (mention what form the output is stored in)
1. Have one telephone number that can accommodate incoming calls and can make outgoing calls
2. The available number can later be registered as an Official WhatsApp
3. Manual routing by the Call Center Operator (the operator can direct the call according to the report/needs of the caller)
4. Incoming and outgoing calls can be recorded automatically, whether calls via regular telephone or Whatsapp
5. Can set the voice mail tone (if the operator doesn't answer for a while)
6. Has a dashboard for monitoring incoming & outgoing call activities, both via regular telephone and WhatsApp
7. There is a chat bot feature for WhatsApp
8. There is a Speech to Text feature so that the operator does not need to record it again (mention what form the output is stored in)