Inbound Retail Call Support - 18/09/2025 06:37 EDT

My retail operation needs a reliable voice on the other end of the line. All calls are inbound—customers phoning the call-center queue with questions about products, stock availability, order status, returns, and the occasional “Which aisle is this in?” style inquiry.

Here’s what the role covers:
• Answer incoming calls promptly and courteously.
• Resolve issues on the first contact whenever possible, documenting notes in our cloud CRM (Zendesk or similar).
• Look up and update orders in our POS/OMS dashboard.
• Escalate technical or policy-related matters to the appropriate in-house team lead.

Fluent English, clear diction, and a calm customer-first attitude are essential. Familiarity with typical retail terminology and basic computer navigation (tabbing between the CRM, POS portal, knowledge base search) will make the day flow smoothly.

Please tell me about relevant call-center experience, the software platforms you’ve used, and the weekly hours you can commit.