IVR Menu Capture Tool
Budget: ₹12,500 – ₹37,500 INR
I am in need of a simple, yet powerful tool that will enable me to capture and analyze the IVR menu options of my clients' toll free numbers. This tool will serve the purpose of enhancing call routing effectiveness.
Key Features:
- Ability to capture and share the entire IVR menu options.
- The captured data should be in text format.
- The sharing process should be through email.
Ideal Skills:
- Proficiency in programming and software development.
- Strong understanding of IVR systems and call routing.
- Experience in developing tools for data capturing and analysis.
- Excellent knowledge of email integration in software.
The ideal candidate will be able to create a user-friendly tool that can effectively capture, analyze, and share IVR menu options with my team via email or a webportal.
Currently one of my team member is dialing the client's phone number, listening to the IVR options and manually capturing the details as follows
*Level 1*
Press 1 for English
Press 2 for Tamil
Press 3 for Hindi
*Level 2*
Press 1 if you are an existing client
Press 2 if you are calling us for the first time
*Level 3*
Press 1 for sales
Press 2 for Accounts
Press 3 for service
We already have a asterisk dialler in place and have the capability to dial phone numbers and also record the conversation but we don't have the ability to listen to the IVR options, dial each option to drill down to each sub menu and report them.
Key Features:
- Ability to capture and share the entire IVR menu options.
- The captured data should be in text format.
- The sharing process should be through email.
Ideal Skills:
- Proficiency in programming and software development.
- Strong understanding of IVR systems and call routing.
- Experience in developing tools for data capturing and analysis.
- Excellent knowledge of email integration in software.
The ideal candidate will be able to create a user-friendly tool that can effectively capture, analyze, and share IVR menu options with my team via email or a webportal.
Currently one of my team member is dialing the client's phone number, listening to the IVR options and manually capturing the details as follows
*Level 1*
Press 1 for English
Press 2 for Tamil
Press 3 for Hindi
*Level 2*
Press 1 if you are an existing client
Press 2 if you are calling us for the first time
*Level 3*
Press 1 for sales
Press 2 for Accounts
Press 3 for service
We already have a asterisk dialler in place and have the capability to dial phone numbers and also record the conversation but we don't have the ability to listen to the IVR options, dial each option to drill down to each sub menu and report them.