Genesys Cloud Integration Specialist Required
Budget: $250 – $750 USD
Genesys Cloud Expert Needed for Adding a Second Company to Existing Setup
We are looking for a Genesys Cloud expert to help integrate a small startup with two employees into our existing Genesys Cloud infrastructure. The core setup for one company is already in place, and now we need to onboard a second company smoothly.
The role involves configuring a new External Trunk (DIDWW) for inbound and outbound telephony, adjusting the call routing strategy to ensure proper handling of calls for both companies, setting up queues and IVR if required, ensuring proper SIP Access Control and authentication settings, performing testing and troubleshooting to guarantee high call quality, and documenting the configuration for future reference.
The ideal candidate has proven experience in Genesys Cloud administration and SIP trunking, familiarity with DIDWW integration for inbound and outbound routing, knowledge of call routing, IVR, and queue management, experience with SIP troubleshooting and debugging including logs and SIP traces, and a structured approach with clear documentation skills.
The existing infrastructure is stable, and the main goal is a seamless integration of the new company. The focus is on creating an efficient and sustainable Genesys Cloud solution.
Please apply only if you have solid experience with Genesys Cloud.
We are looking for a Genesys Cloud expert to help integrate a small startup with two employees into our existing Genesys Cloud infrastructure. The core setup for one company is already in place, and now we need to onboard a second company smoothly.
The role involves configuring a new External Trunk (DIDWW) for inbound and outbound telephony, adjusting the call routing strategy to ensure proper handling of calls for both companies, setting up queues and IVR if required, ensuring proper SIP Access Control and authentication settings, performing testing and troubleshooting to guarantee high call quality, and documenting the configuration for future reference.
The ideal candidate has proven experience in Genesys Cloud administration and SIP trunking, familiarity with DIDWW integration for inbound and outbound routing, knowledge of call routing, IVR, and queue management, experience with SIP troubleshooting and debugging including logs and SIP traces, and a structured approach with clear documentation skills.
The existing infrastructure is stable, and the main goal is a seamless integration of the new company. The focus is on creating an efficient and sustainable Genesys Cloud solution.
Please apply only if you have solid experience with Genesys Cloud.